Contact information
We want it to be easy for you to get in touch with us. Whether you have a question about your order, our products, returns, shipping, or our circular End of Use programme, we’re here to help.
Email is the fastest and most secure way to contact us, especially for:
- Order enquiries
- Returns or faulty products
- Shipping questions
- Policy-related questions
We aim to respond within 1–2 business days, excluding weekends and public holidays.
Social Media
You can also reach us on Instagram: @ekeclothing
Please note: Social media is monitored during business hours, but for order-specific, privacy, or return enquiries, emailing hello@ekeclothing.com is preferred. Do not send sensitive personal or payment information via social media.
Business Location
Eke Clothing is based in New Zealand, with all orders packed and shipped from Christchurch.
Policy Enquiries
If your enquiry relates specifically to any of our policies (Privacy Policy, Refund Policy, Shipping Policy, or Terms of Service), please reference the policy name in your email so we can assist you more efficiently.